描述

The global CRM market is poised to grow by US$ 55.7 十亿来自 2022 到 2028, 复合年增长率为 11.2% 在预测期内, 根据StrategyHelix.

该报告提供了该时期的最新市场规模数据 2018-2021 并预测到 2028 covering key market aspects like sales value for CRM. The global CRM market is segmented on the basis of component, 应用, deployment mode, organization size, 最终用户, 和地区. 按成分, the global CRM market has been segmented into software, 服务. The software segment was the largest contributor to the global CRM market in 2021. 根据申请, the global CRM market is categorized into CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, 其他的. On the basis of deployment mode, the global CRM market has been segmented into on-premise, cloud. The cloud segment held the largest revenue share in 2021. By organization size, the global CRM market has been segmented into large enterprises, small and medium enterprises (SMEs). 全球范围, the large enterprises segment made up the largest share of the CRM market. Based on end user, the global CRM market is categorized into BFSI, 教育, 政府, 卫生保健, IT and telecom, manufacturing, nonprofits, 零售, 其他的. 从地理上来说, the global CRM market has been segmented into Asia Pacific, 欧洲, 北美, 世界其他地区 (排).

The service market is further segmented into consulting, implementation, and training and support. The consulting segment is estimated to account for the largest share of the global CRM market.

The global CRM market is highly competitive. The competitive landscape of the industry has also been examined along with the profiles of the key players Adobe Inc., Freshworks Inc., 微软公司, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation. Competitive landscape gives a description of the competitive nature of the global CRM market and a description of the leading companies. 确定了近年来塑造市场的关键金融交易.

该报告对于活跃在该行业的公司和组织来说是宝贵的资源. It provides a cohesive picture of the CRM market to help drive informed decision making for industry executives, 政策制定者, 学术的, 和分析师.

报告范围

成分: 软件, 服务
应用: CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, 其他的
Deployment mode: on-premise, cloud
Organization size: large enterprises, small and medium enterprises (SMEs)
最终用户: BFSI, 教育, 政府, 卫生保健, IT and telecom, manufacturing, nonprofits, 零售, 其他的
地区: 亚太地区, 欧洲, 北美, 世界其他地区 (排)
考虑的年数: 本报告涵盖期间 2018 到 2028
提到的公司: Adobe Inc., Freshworks Inc., 微软公司, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation

利益相关者的主要好处

– Get a comprehensive picture of the global CRM market
– 根据当地数据确定区域战略和战略重点
– 精准定位增长领域和投资趋势

目录

部分 1. 介绍
– 研究范围
– 学习时段
– 地理范围
– 研究方法论
部分 2. CRM market overview
部分 3. 按组件划分的市场细分
– 软件
– 服务
部分 4. 按应用划分的市场细分
– CRM analytics
– Customer experience management
– Customer services
– Marketing automation
– Salesforce automation
– 其他的
部分 5. Market breakdown by deployment mode
– On-premise
– Cloud
部分 6. Market breakdown by organization size
– Large enterprises
– Small and medium enterprises (SMEs)
部分 7. 按最终用户划分的市场细分
– BFSI
– 教育
– 政府
– 卫生保健
– IT and telecom
– 制造业
– Nonprofits
– 零售
– 其他的
部分 8. 按地区划分的市场细分
– 亚太地区
– 欧洲
– 北美
– 世界其他地区 (排)
部分 9. 重点企业
– Adobe Inc.
– Freshworks Inc.
– 微软公司
– Oracle Corporation
– Pegasystems Inc.
– Pipedrive Inc.
– Salesforce.com Inc.
– SAP SE
– Zoho Corporation
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