描述

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. The contact center as a service market in Europe is poised to grow by US$ 1,561 期间百万 2022-2028, 复合年增长率为 14.9% 在预测期内, 据数据和分析公司 StrategyHelix 称.

该报告提供了该时期的最新市场规模数据 2018-2021 并预测到 2028 covering key market aspects like sales value for contact center as a service. The Europe contact center as a service market is segmented on the basis of solution, 最终用户, 和国家. By solution, the contact center as a service market in Europe has been segmented into omnichannel routing, customer analytics and reporting, workforce optimization (WFO) and workforce engagement management (WEM). 基于最终用户, the contact center as a service market in Europe is categorized into banking, financial services and insurance (BFSI), 卫生保健, public sector, 零售, telecommunications, transportation and logistics, utilities, 其他的. 地理上, the contact center as a service market in Europe is segmented into France, 德国, 意大利, Nordics, 西班牙, 英国, 欧洲其他地区.

The Europe contact center as a service market is highly competitive. The contact center as a service market is dominated by key players, which are 8×8 公司, Aircall SAS, AKIO, Alvaria Inc., Amazon Web Services Inc., Bright Pattern Inc., Computer Talk Technology Inc., Content Guru Ltd, Diabolocom SAS, Enghouse Systems Limited, Five9 Inc., Genesys Telecommunications Laboratories Inc., LeadDesk Ltd., NICE Systems Ltd., Odigo SAS, Puzzel Ltd., Talkdesk Inc., Telia Company AB, Vonage Holdings Corp., Worldline Group S.A.

该报告对于活跃在该行业的公司和组织来说是宝贵的资源. It provides a cohesive picture of the contact center as a service market to help drive informed decision making for industry executives, 政策制定者, 学术的, 和分析师.

报告范围

Solution: omnichannel routing, customer analytics and reporting, workforce optimization (WFO) and workforce engagement management (WEM)
最终用户: banking, financial services and insurance (BFSI), 卫生保健, public sector, 零售, telecommunications, transportation and logistics, utilities, 其他的
国家: 法国, 德国, 意大利, Nordics, 西班牙, 英国, 欧洲其他地区
考虑的年数: 本报告涵盖期间 2018 到 2028

利益相关者的主要好处

– Get a comprehensive picture of the Europe contact center as a service market
– 根据当地数据确定区域战略和战略重点
– 精准定位增长领域和投资趋势

目录

部分 1. 介绍
> Scope of the study
> Study period
> Geographical scope
> Research methodology
部分 2. Contact center as a service market overview
部分 3. Market breakdown by solution
> Omnichannel routing
> Customer analytics and reporting
> Workforce optimization (WFO) and workforce engagement management (WEM)
部分 4. 按最终用户划分的市场细分
> Banking, financial services and insurance (BFSI)
> Healthcare
> Public sector
> Retail
> Telecommunications
> Transportation and logistics
> Utilities
> Others
部分 5. 按国家/地区划分的市场细分
> France
> Germany
> Italy
> Nordics
> Spain
> United Kingdom
> Rest of Europe
部分 6. 重点企业
> 8×8 公司.
> Aircall SAS
> AKIO
> Alvaria, 公司.
> Amazon Web Services, 公司.
> Bright Pattern, 公司.
> Computer Talk Technology Inc.
> Content Guru Ltd
> Diabolocom SAS
> Enghouse Systems Limited
> Five9 Inc.
> Genesys Telecommunications Laboratories, 公司.
> LeadDesk Ltd.
> NICE Systems Ltd.
> Odigo SAS
> Puzzel Ltd.
> Talkdesk, 公司.
> Telia Company AB
> Vonage Holdings Corp.
> Worldline Group S.A.
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