描述

The contact center application market in Asia Pacific is set to grow by US$ 287 期间百万 2021-2027, 以复合年增长率增长 (复合年增长率) 的 5.1% 在预测期内, 据数据和分析公司 StrategyHelix 称.

该报告提供了该时期的最新市场规模数据 2017-2020 并预测到 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, 最终用户, 国家. 按申请, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. 按最终用户, the contact center application market is divided into BFSI, 政府 & 教育, outsourced contact centers, 零售 & utilities, telecommunications, 旅行 & hospitality, 和别的. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, 澳大利亚, 中国, 印度, 日本, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., 思科系统公司, Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. 有限公司, 华为技术有限公司. 有限公司, NEC公司, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

该报告对于活跃在该行业的公司和组织来说是宝贵的资源. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, 政策制定者, 学术的, 和分析师.

报告范围

应用: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
最终用户: BFSI, 政府 & 教育, outsourced contact centers, 零售 & utilities, telecommunications, 旅行 & hospitality, 和别的
国家: ASEAN, 澳大利亚, 中国, 印度, 日本, and Korea
考虑年数: 本报告涵盖期间 2017 到 2027

利益相关者的主要好处

Get a comprehensive picture of the Asia Pacific contact center application market
精准定位增长领域和投资趋势
Understand what the future of the contact center application market in Asia Pacific looks like
确定竞争格局和机会之窗

目录

1. 市场定义
2. 研究方法论
3. 市场数据 & 外表
3.1 市场价值
3.2 市场价值预测
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 政府 & 教育
5.3 Outsourced Contact Centers
5.4 零售 & Utilities
5.5 电信
5.6 旅行 & 款待
5.7 其他的
6. Contact Center Application Market by Country
6.1 Asean
6.2 澳大利亚
6.3 中国
6.4 印度
6.5 日本
6.6 韩国
7. 公司简介
7.1 Aspect Software, 公司.
7.2 Avaya Inc.
7.3 思科系统公司, 公司.
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, 公司.
7.6 Hansol Inticube Co., 有限公司.
7.7 华为技术有限公司, 有限公司.
7.8 NEC公司
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, 有限的
7.11 Verint Systems Inc.
8. 附录
8.1 关于StrategyHelix
8.2 免责声明