Due to the digital nature of the consulting reports, market analyses, and information products sold by StrategyHelix Group Inc., we unfortunately cannot accept returns once a product has been delivered, downloaded, or accessed in any way.
Please carefully review all available information about a report—including descriptions, sample pages, table of contents, and any previews—before placing your order. Refunds will only be issued in the most exceptional circumstances (such as proven technical delivery failure) and at the sole discretion of StrategyHelix management.
If you have any questions about a report’s coverage, relevance, methodology, or suitability for your needs, please contact us prior to purchase for expert assistance from one of our Research Specialists. We are here to help ensure you select the right product.
Ordering and Delivery
How do I place an order?
Browse our available reports and click the Add to Cart button to begin the ordering process. Your Shopping Cart will securely hold your selected products until you are ready to proceed to checkout. You can access your Shopping Cart at any time via the cart icon in the header of our website (next to the Welcome message and your account name). Once you have finalized your selections, click the Complete Order button to proceed to payment.
What types of payment are accepted?
For online orders, we accept Visa, MasterCard, JCB, American Express, UnionPay, and major debit cards (including Maestro and Solo where supported).
Arrangements for payment by bank transfer, wire, or invoice can be made by contacting our Customer Service team at support@strategyh.com.
How long does delivery take?
Digital products purchased with a credit/debit card for online delivery are typically available for download within 1 business day after your payment is successfully processed and any required verification is complete.
Note for first-time buyers:
For security purposes, new customers may be contacted within one business day to verify identity and order details prior to product release. Purchases made over a weekend or public holiday in Hong Kong will be verified on the next business day.
Privacy and Security
What information is collected about me?
When you register an account, subscribe to our newsletter, or place an order, we collect your name, email address, company name, job title, contact phone number, billing/shipping address, and—only during checkout—payment card details (processed securely via encrypted third-party gateways; we do not store full card numbers). Your IP address and basic browser data are also logged for security and analytics when you visit the site. For full details, please review our Privacy Policy.
How is my privacy protected?
StrategyHelix Group Inc. strictly adheres to Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and international best practices. All personal data is encrypted in transit and at rest. You may view, edit, or delete the information we hold about you at any time by logging into My Account. To stop receiving newsletters, updates, or promotional emails, simply click the “Unsubscribe” link in any email.
What are cookies and how are they used?
A cookie is a small, passive text file stored on your device that helps us remember your preferences, login status, and past purchases. Enabling cookies in your browser ensures a seamless experience—you won’t need to log in repeatedly, and your cart will persist across sessions. You can manage or disable cookies via your browser settings, though this may limit certain site functionality. See our Cookie Policy for details.