Tanım

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. The contact center as a service market in Europe is poised to grow by US$ 1,561 sırasında milyon 2022-2028, CAGR'da ilerliyor 14.9% tahmin dönemi boyunca, according to data and analytics company StrategyHelix.

Rapor, döneme ilişkin güncel pazar büyüklüğü verilerini sağlar 2018-2021 ve tahmin 2028 covering key market aspects like sales value for contact center as a service. The Europe contact center as a service market is segmented on the basis of solution, end user, and country. By solution, the contact center as a service market in Europe has been segmented into omnichannel routing, customer analytics and reporting, workforce optimization (WFO) and workforce engagement management (WEM). Based upon end user, the contact center as a service market in Europe is categorized into banking, financial services and insurance (BFSI), healthcare, public sector, retail, telecommunications, transportation and logistics, utilities, others. Geographically, the contact center as a service market in Europe is segmented into France, Almanya, İtalya, Nordics, ispanya, Birleşik Krallık, Rest of Europe.

The Europe contact center as a service market is highly competitive. The contact center as a service market is dominated by key players, which are 8×8 Inc., Aircall SAS, AKIO, Alvaria Inc., Amazon Web Services Inc., Bright Pattern Inc., Computer Talk Technology Inc., Content Guru Ltd, Diabolocom SAS, Enghouse Systems Limited, Five9 Inc., Genesys Telecommunications Laboratories Inc., LeadDesk Ltd., NICE Systems Ltd., Odigo SAS, Puzzel Ltd., Talkdesk Inc., Telia Company AB, Vonage Holdings Corp., Worldline Group S.A.

Rapor, bu sektörde faaliyet gösteren şirket ve kuruluşlar için paha biçilmez bir kaynaktır. It provides a cohesive picture of the contact center as a service market to help drive informed decision making for industry executives, kural koyucular, akademik, ve analistler.

Rapor Kapsamı

Solution: omnichannel routing, customer analytics and reporting, workforce optimization (WFO) and workforce engagement management (WEM)
End user: banking, financial services and insurance (BFSI), healthcare, public sector, retail, telecommunications, transportation and logistics, utilities, others
Ülke: Fransa, Almanya, İtalya, Nordics, ispanya, Birleşik Krallık, Rest of Europe
Dikkate alınan yıllar: bu rapor dönemi kapsamaktadır 2018 ile 2028

Paydaşlar için Temel Faydalar

– Get a comprehensive picture of the Europe contact center as a service market
– Yerel verilere dayanarak bölgesel stratejiler ve stratejik önceliklerin belirlenmesi
– Büyüme sektörlerini ve yatırım eğilimlerini belirleyin

İçindekiler

Parça 1. giriiş
> Scope of the study
> Study period
> Geographical scope
> Research methodology
Parça 2. Contact center as a service market overview
Parça 3. Market breakdown by solution
> Omnichannel routing
> Customer analytics and reporting
> Workforce optimization (WFO) and workforce engagement management (WEM)
Parça 4. Market breakdown by end user
> Banking, financial services and insurance (BFSI)
> Healthcare
> Public sector
> Retail
> Telecommunications
> Transportation and logistics
> Utilities
> Others
Parça 5. Market breakdown by country
> France
> Germany
> Italy
> Nordics
> Spain
> United Kingdom
> Rest of Europe
Parça 6. Anahtar şirketler
> 8×8 A.Ş..
> Aircall SAS
> AKIO
> Alvaria, A.Ş..
> Amazon Web Services, A.Ş..
> Bright Pattern, A.Ş..
> Computer Talk Technology Inc.
> Content Guru Ltd
> Diabolocom SAS
> Enghouse Systems Limited
> Five9 Inc.
> Genesys Telecommunications Laboratories, A.Ş..
> LeadDesk Ltd.
> NICE Systems Ltd.
> Odigo SAS
> Puzzel Ltd.
> Talkdesk, A.Ş..
> Telia Company AB
> Vonage Holdings Corp.
> Worldline Group S.A.
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