Tanım

The contact center application market in Asia Pacific is set to grow by US$ 287 sırasında milyon 2021-2027, yıllık bileşik büyüme oranında büyüyor (CAGR) ile ilgili 5.1% tahmin dönemi boyunca, veri ve analiz şirketi StratejiHelix'e göre.

Rapor, döneme ilişkin güncel pazar büyüklüğü verilerini sağlar 2017-2020 ve tahmin 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, son kullanıcı, country. By application, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. By end user, the contact center application market is divided into BFSI, government & education, outsourced contact centers, perakende & utilities, telecommunications, travel & hospitality, ve diğerleri. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Avustralya, Çin, Hindistan, Japonya, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Sistemler A.Ş., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltd., Huawei Technologies Co. Ltd., NEC Şirketi, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

Rapor, bu sektörde faaliyet gösteren şirket ve kuruluşlar için paha biçilmez bir kaynaktır. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, kural koyucular, akademik, ve analistler.

Rapor Kapsamı

Başvuru: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
Son kullanıcı: BFSI, government & education, outsourced contact centers, perakende & utilities, telecommunications, travel & hospitality, ve diğerleri
Ülke: ASEAN, Avustralya, Çin, Hindistan, Japonya, and Korea
Düşünülen Yıllar: bu rapor dönemi kapsamaktadır 2017 ile 2027

Paydaşlar için Temel Faydalar

Get a comprehensive picture of the Asia Pacific contact center application market
Büyüme sektörlerini ve yatırım eğilimlerini belirleyin
Understand what the future of the contact center application market in Asia Pacific looks like
Rekabet ortamını ve fırsat penceresini belirleyin

İçindekiler

1. Pazar Tanımı
2. Araştırma Metodolojisi
3. Piyasa verileri & Görünüm
3.1 Market değeri
3.2 Piyasa Değeri Tahmini
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Devlet & Education
5.3 Outsourced Contact Centers
5.4 Perakende & Utilities
5.5 Telekomünikasyon
5.6 Travel & Hospitality
5.7 Diğerleri
6. Contact Center Application Market by Country
6.1 Asean
6.2 Avustralya
6.3 Çin
6.4 Hindistan
6.5 Japonya
6.6 Kore
7. Şirket profilleri
7.1 Aspect Software, A.Ş..
7.2 Avaya Inc.
7.3 Cisco Systems, A.Ş..
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, A.Ş..
7.6 Hansol Inticube Co., Ltd..
7.7 Huawei Technologies Co., Ltd..
7.8 NEC Şirketi
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Sınırlı
7.11 Verint Systems Inc.
8. Ek
8.1 StratejiHelix Hakkında
8.2 Sorumluluk reddi beyanı