Description

The global CRM market is poised to grow by US$ 55.7 billion from 2022 to 2028, registering a CAGR of 11.2% during the forecast period, according to StrategyHelix.

The report provides up-to-date market size data for period 2018-2021 and forecast to 2028 covering key market aspects like sales value for CRM. The global CRM market is segmented on the basis of component, application, deployment mode, organization size, end user, and region. By component, the global CRM market has been segmented into software, services. The software segment was the largest contributor to the global CRM market in 2021. Based upon application, the global CRM market is categorized into CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, others. On the basis of deployment mode, the global CRM market has been segmented into on-premise, cloud. The cloud segment held the largest revenue share in 2021. By organization size, the global CRM market has been segmented into large enterprises, small and medium enterprises (SMEs). Globally, the large enterprises segment made up the largest share of the CRM market. Based on end user, the global CRM market is categorized into BFSI, education, government, healthcare, IT and telecom, manufacturing, nonprofits, retail, others. In terms of geography, the global CRM market has been segmented into Asia Pacific, Europe, North America, Rest of the World (RoW).

The service market is further segmented into consulting, implementation, and training and support. The consulting segment is estimated to account for the largest share of the global CRM market.

The global CRM market is highly competitive. The competitive landscape of the industry has also been examined along with the profiles of the key players Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation. Competitive landscape gives a description of the competitive nature of the global CRM market and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.

The report is an invaluable resource for companies and organizations active in this industry. It provides a cohesive picture of the CRM market to help drive informed decision making for industry executives, policy makers, academic, and analysts.

Report Scope

Component: software, services
Application: CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, others
Deployment mode: on-premise, cloud
Organization size: large enterprises, small and medium enterprises (SMEs)
End user: BFSI, education, government, healthcare, IT and telecom, manufacturing, nonprofits, retail, others
Region: Asia Pacific, Europe, North America, Rest of the World (RoW)
Years considered: this report covers the period 2018 to 2028
Company mentioned: Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation

Key Benefits for Stakeholders

– Get a comprehensive picture of the global CRM market
– Identify regional strategies and strategic priorities on the basis of local data
– Pinpoint growth sectors and trends for investment

Table of Contents

Part 1. Introduction
– Scope of the study
– Study period
– Geographical scope
– Research methodology
Part 2. CRM market overview
Part 3. Market breakdown by component
– Software
– Services
Part 4. Market breakdown by application
– CRM analytics
– Customer experience management
– Customer services
– Marketing automation
– Salesforce automation
– Others
Part 5. Market breakdown by deployment mode
– On-premise
– Cloud
Part 6. Market breakdown by organization size
– Large enterprises
– Small and medium enterprises (SMEs)
Part 7. Market breakdown by end user
– BFSI
– Education
– Government
– Healthcare
– IT and telecom
– Manufacturing
– Nonprofits
– Retail
– Others
Part 8. Market breakdown by region
– Asia Pacific
– Europe
– North America
– Rest of the World (RoW)
Part 9. Key companies
– Adobe Inc.
– Freshworks Inc.
– Microsoft Corporation
– Oracle Corporation
– Pegasystems Inc.
– Pipedrive Inc.
– Salesforce.com Inc.
– SAP SE
– Zoho Corporation
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