Description

The global cloud-based contact center market is poised to grow by US$ 43.9 billion from 2022 to 2028, registering a CAGR of 22.7% during the forecast period, according to StrategyHelix.

The report provides up-to-date market size data for period 2018-2021 and forecast to 2028 covering key market aspects like sales value for cloud-based contact center. The global cloud-based contact center market is segmented on the basis of component, deployment mode, organization size, end user, and region. By component, the global cloud-based contact center market has been segmented into solutions, services. The solutions segment was the largest contributor to the global cloud-based contact center market in 2021. Based upon deployment mode, the global cloud-based contact center market is categorized into hybrid cloud, private cloud, public cloud. According to the research, the public cloud segment had the largest share in the global cloud-based contact center market. On the basis of organization size, the global cloud-based contact center market has been segmented into large enterprises, small and medium enterprises (SMEs). The large enterprises segment held the largest revenue share in 2021. By end user, the global cloud-based contact center market has been segmented into BFSI, healthcare, IT and telecom, logistics and transport, media and entertainment, retail and consumer, others. Globally, the BFSI segment made up the largest share of the cloud-based contact center market. In terms of geography, the global cloud-based contact center market has been segmented into Asia Pacific, Europe, North America, MEA (Middle East and Africa), Latin America.

The solutions market is further segmented into agent performance optimization, analytics and reporting, automatic call distribution, computer telephony integration, dialers, and interactive voice response. The computer telephony integration segment is estimated to account for the largest share of the global cloud-based contact center market. Furthermore, the services market has been categorized into managed services, and professional services. The managed services segment held the largest share of the global cloud-based contact center market in 2021 and is anticipated to hold its share during the forecast period.

The global cloud-based contact center market is highly competitive. The key players in the cloud-based contact center market include 3CLogic Inc., 8×8 Inc., Amazon Web Services Inc., Avaya Inc., Cisco Systems Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Nice inContact Inc., Oracle Corporation. Competitive landscape gives a description of the competitive nature of the global cloud-based contact center market and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.

The report is an invaluable resource for companies and organizations active in this industry. It provides a cohesive picture of the cloud-based contact center market to help drive informed decision making for industry executives, policy makers, academic, and analysts.

Report Scope

Component: solutions, services
Deployment mode: hybrid cloud, private cloud, public cloud
Organization size: large enterprises, small and medium enterprises (SMEs)
End user: BFSI, healthcare, IT and telecom, logistics and transport, media and entertainment, retail and consumer, others
Region: Asia Pacific, Europe, North America, MEA (Middle East and Africa), Latin America
Years considered: this report covers the period 2018 to 2028
Company mentioned: 3CLogic Inc., 8×8 Inc., Amazon Web Services Inc., Avaya Inc., Cisco Systems Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Nice inContact Inc., Oracle Corporation

Key Benefits for Stakeholders

– Get a comprehensive picture of the global cloud-based contact center market
– Pinpoint growth sectors and trends for investment

Table of Contents

Part 1. Introduction
– Scope of the study
– Study period
– Geographical scope
– Research methodology
Part 2. Cloud-based contact center market overview
Part 3. Market breakdown by component
– Solutions
– Services
Part 4. Market breakdown by deployment mode
– Hybrid cloud
– Private cloud
– Public cloud
Part 5. Market breakdown by organization size
– Large enterprises
– Small and medium enterprises (SMEs)
Part 6. Market breakdown by end user
– BFSI
– Healthcare
– IT and telecom
– Logistics and transport
– Media and entertainment
– Retail and consumer
– Others
Part 7. Market breakdown by region
– Asia Pacific
– Europe
– North America
– MEA (Middle East and Africa)
– Latin America
Part 8. Key companies
– 3CLogic, Inc.
– 8×8 Inc.
– Amazon Web Services Inc.
– Avaya Inc.
– Cisco Systems Inc.
– Five9 Inc.
– Genesys Telecommunications Laboratories, Inc.
– Mitel Networks Corporation
– Nice inContact Inc.
– Oracle Corporation
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