Description

The contact center application market in Asia Pacific is set to grow by US$ 287 million during 2021-2027, growing at a compound annual growth rate (CAGR) of 5.1% during the forecast period, according to data and analytics company StrategyHelix.

The report provides up-to-date market size data for period 2017-2020 and forecast to 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, end user, country. By application, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. By end user, the contact center application market is divided into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, and others. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Australia, China, India, Japan, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltd., Huawei Technologies Co. Ltd., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

The report is an invaluable resource for companies and organizations active in this industry. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, policy makers, academic, and analysts.

Report Scope

Application: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
End user: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, and others
Country: ASEAN, Australia, China, India, Japan, and Korea
Years Considered: this report covers the period 2017 to 2027

Key Benefits for Stakeholders

Get a comprehensive picture of the Asia Pacific contact center application market
Pinpoint growth sectors and trends for investment
Understand what the future of the contact center application market in Asia Pacific looks like
Identify the competitive landscape and window of opportunity

Table of Contents

1. Market Definition
2. Research Methodology
3. Market Data & Outlook
3.1 Market Value
3.2 Market Value Forecast
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Government & Education
5.3 Outsourced Contact Centers
5.4 Retail & Utilities
5.5 Telecommunications
5.6 Travel & Hospitality
5.7 Others
6. Contact Center Application Market by Country
6.1 Asean
6.2 Australia
6.3 China
6.4 India
6.5 Japan
6.6 Korea
7. Company Profiles
7.1 Aspect Software, Inc.
7.2 Avaya Inc.
7.3 Cisco Systems, Inc.
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, Inc.
7.6 Hansol Inticube Co., Ltd.
7.7 Huawei Technologies Co., Ltd.
7.8 NEC Corporation
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Limited
7.11 Verint Systems Inc.
8. Appendix
8.1 About StrategyHelix
8.2 Disclaimer