Descrição

The contact center application market in Asia Pacific is set to grow by US$ 287 milhões durante 2021-2027, crescendo a uma taxa composta de crescimento anual (CAGR) de 5.1% durante o período de previsão, de acordo com a empresa de dados e análise StrategyHelix.

O relatório fornece dados atualizados sobre o tamanho do mercado para o período 2017-2020 e previsão para 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, usuário final, country. By application, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. Por usuário final, the contact center application market is divided into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, e outros. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Austrália, China, Índia, Japão, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltda., Huawei Technologies Co. Ltda., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

O relatório é um recurso inestimável para empresas e organizações ativas neste setor. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, decisores políticos, acadêmico, e analistas.

Escopo do relatório

Aplicativo: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
Usuário final: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, e outros
País: ASEAN, Austrália, China, Índia, Japão, and Korea
Anos considerados: este relatório cobre o período 2017 para 2027

Principais benefícios para as partes interessadas

Get a comprehensive picture of the Asia Pacific contact center application market
Identifique setores de crescimento e tendências para investimento
Understand what the future of the contact center application market in Asia Pacific looks like
Identifique o cenário competitivo e a janela de oportunidade

Índice

1. Definição de mercado
2. Metodologia de Pesquisa
3. Dados de mercado & Panorama
3.1 Valor de mercado
3.2 Previsão de valor de mercado
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Government & Education
5.3 Outsourced Contact Centers
5.4 Retail & Utilities
5.5 Telecomunicações
5.6 Travel & Hospitality
5.7 Outros
6. Contact Center Application Market by Country
6.1 Asean
6.2 Austrália
6.3 China
6.4 Índia
6.5 Japão
6.6 Coréia
7. Perfis de empresa
7.1 Aspect Software, Inc..
7.2 Avaya Inc.
7.3 Cisco Systems, Inc..
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, Inc..
7.6 Hansol Inticube Co., Ltda.
7.7 Huawei Technologies Co., Ltda.
7.8 NEC Corporation
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Limitado
7.11 Verint Systems Inc.
8. Apêndice
8.1 Sobre StrategyHelix
8.2 Isenção de responsabilidade