Descrizione

The global CRM market is poised to grow by US$ 55.7 billion from 2022 A 2028, registering a CAGR of 11.2% durante il periodo di previsione, secondo StrategyHelix.

Il rapporto fornisce dati aggiornati sulle dimensioni del mercato per il periodo 2018-2021 e previsione a 2028 covering key market aspects like sales value for CRM. The global CRM market is segmented on the basis of component, application, deployment mode, organization size, end user, e regione. By component, the global CRM market has been segmented into software, services. The software segment was the largest contributor to the global CRM market in 2021. Based upon application, the global CRM market is categorized into CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, others. On the basis of deployment mode, the global CRM market has been segmented into on-premise, cloud. The cloud segment held the largest revenue share in 2021. By organization size, the global CRM market has been segmented into large enterprises, small and medium enterprises (SMEs). Globally, the large enterprises segment made up the largest share of the CRM market. Based on end user, the global CRM market is categorized into BFSI, education, government, healthcare, IT and telecom, manufacturing, nonprofits, retail, others. In terms of geography, the global CRM market has been segmented into Asia Pacific, Europa, Nord America, Rest of the World (RoW).

The service market is further segmented into consulting, implementation, and training and support. The consulting segment is estimated to account for the largest share of the global CRM market.

The global CRM market is highly competitive. The competitive landscape of the industry has also been examined along with the profiles of the key players Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation. Competitive landscape gives a description of the competitive nature of the global CRM market and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.

Il rapporto è una risorsa inestimabile per le aziende e le organizzazioni attive in questo settore. It provides a cohesive picture of the CRM market to help drive informed decision making for industry executives, decisori politici, accademico, e analisti.

Ambito del rapporto

Component: software, services
Application: CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, others
Deployment mode: on-premise, cloud
Organization size: large enterprises, small and medium enterprises (SMEs)
End user: BFSI, education, government, healthcare, IT and telecom, manufacturing, nonprofits, retail, others
Regione: Asia Pacifico, Europa, Nord America, Rest of the World (RoW)
Anni considerati: la presente relazione copre il periodo 2018 A 2028
Company mentioned: Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation

Principali vantaggi per gli stakeholder

– Get a comprehensive picture of the global CRM market
– Identificare le strategie regionali e le priorità strategiche sulla base dei dati locali
– Individuare i settori in crescita e le tendenze per gli investimenti

Sommario

Part 1. Introduction
– Scope of the study
– Study period
– Geographical scope
– Metodologia di ricerca
Part 2. CRM market overview
Part 3. Market breakdown by component
– Software
– Servizi
Part 4. Market breakdown by application
– CRM analytics
– Customer experience management
– Customer services
– Marketing automation
– Salesforce automation
– Altri
Part 5. Market breakdown by deployment mode
– On-premise
– Cloud
Part 6. Market breakdown by organization size
– Large enterprises
– Small and medium enterprises (SMEs)
Part 7. Market breakdown by end user
– BFSI
– Education
– Government
– Assistenza sanitaria
– IT and telecom
– Manufacturing
– Nonprofits
– Retail
– Altri
Part 8. Market breakdown by region
– Asia Pacifico
– Europa
– Nord America
– Rest of the World (RoW)
Part 9. Key companies
– Adobe Inc.
– Freshworks Inc.
– Microsoft Corporation
– Oracle Corporation
– Pegasystems Inc.
– Pipedrive Inc.
– Salesforce.com Inc.
– SAP SE
– Zoho Corporation
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