Descrizione

The contact center application market in Asia Pacific is set to grow by US$ 287 milioni durante 2021-2027, crescendo ad un tasso di crescita annuale composto (CAGR) Di 5.1% durante il periodo di previsione, secondo la società di dati e analisi StrategyHelix.

Il rapporto fornisce dati aggiornati sulle dimensioni del mercato per il periodo 2017-2020 e previsione a 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, utente finale, country. Per applicazione, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. Per utente finale, the contact center application market is divided into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, viaggio & hospitality, e altri. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Australia, Cina, India, Giappone, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltd., Huawei Technologies Co. Ltd., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

Il rapporto è una risorsa inestimabile per le aziende e le organizzazioni attive in questo settore. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, decisori politici, accademico, e analisti.

Ambito del rapporto

Applicazione: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
Utente finale: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, viaggio & hospitality, e altri
Paese: ASEAN, Australia, Cina, India, Giappone, and Korea
Anni considerati: la presente relazione copre il periodo 2017 A 2027

Principali vantaggi per gli stakeholder

Get a comprehensive picture of the Asia Pacific contact center application market
Individuare i settori in crescita e le tendenze per gli investimenti
Understand what the future of the contact center application market in Asia Pacific looks like
Identificare il panorama competitivo e la finestra di opportunità

Sommario

1. Definizione del mercato
2. Metodologia di ricerca
3. Dati di mercato & Veduta
3.1 Valore di mercato
3.2 Previsione del valore di mercato
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Government & Education
5.3 Outsourced Contact Centers
5.4 Retail & Utilities
5.5 Telecomunicazioni
5.6 Travel & Ospitalità
5.7 Altri
6. Contact Center Application Market by Country
6.1 Asean
6.2 Australia
6.3 Cina
6.4 India
6.5 Giappone
6.6 Corea
7. Profili aziendali
7.1 Aspect Software, Inc.
7.2 Avaya Inc.
7.3 Cisco Systems, Inc.
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, Inc.
7.6 Hansol Inticube Co., Ltd.
7.7 Huawei Technologies Co., Ltd.
7.8 NEC Corporation
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Limitato
7.11 Verint Systems Inc.
8. Appendice
8.1 Informazioni su StrategyHelix
8.2 Disclaimer