Paglalarawan

The contact center application market in Asia Pacific is set to grow by US$ 287 milyon sa panahon ng 2021-2027, lumalaki sa isang compound taunang rate ng paglago (CAGR) ng mga 5.1% sa panahon ng pagtataya, ayon sa data at analytics company na StrategyHelix.

Ang ulat ay nagbibigay ng napapanahong data ng laki ng merkado para sa panahon 2017-2020 at forecast na 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, end user, country. By application, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. By end user, the contact center application market is divided into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, at iba pa. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Australia, Tsina, India, Hapon, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Ltd., Huawei Technologies Co. Ltd., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

Ang ulat ay isang napakahalagang mapagkukunan para sa mga kumpanya at organisasyon na aktibo sa industriyang ito. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, mga gumagawa ng patakaran, akademiko, at mga analyst.

Saklaw ng Ulat

Paglalapat: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
End user: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, at iba pa
Bansa: ASEAN, Australia, Tsina, India, Hapon, and Korea
Mga Taon na Itinuturing: Ang ulat na ito ay sumasaklaw sa panahon 2017 sa 2027

Mga Pangunahing Benepisyo para sa mga Stakeholder

Get a comprehensive picture of the Asia Pacific contact center application market
Pinpoint ang mga sektor ng paglago at mga trend para sa pamumuhunan
Understand what the future of the contact center application market in Asia Pacific looks like
Kilalanin ang mapagkumpitensya na landscape at window ng pagkakataon

Talaan ng mga Nilalaman

1. Kahulugan ng Market
2. Metodolohiya ng Pananaliksik
3. Market Data & Outlook
3.1 Halaga ng Market
3.2 Pagtataya ng Halaga sa Market
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Pamahalaan & Education
5.3 Outsourced Contact Centers
5.4 Retail & Utilities
5.5 Telecommunications
5.6 Travel & Hospitality
5.7 Ang iba naman
6. Contact Center Application Market by Country
6.1 Asean
6.2 Australia
6.3 Tsina
6.4 India
6.5 Hapon
6.6 Korea
7. Mga Profile ng Kumpanya
7.1 Aspect Software, Inc.
7.2 Avaya Inc.
7.3 Cisco Systems, Inc.
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, Inc.
7.6 Hansol Inticube Co., Ltd.
7.7 Huawei Technologies Co., Ltd.
7.8 NEC Corporation
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Limitado
7.11 Verint Systems Inc.
8. Apendiks
8.1 Tungkol sa StrategyHelix
8.2 Pagtanggi