Beskrywing

The global CRM market is poised to grow by US$ 55.7 miljard van 2022 aan 2028, registrasie van 'n CAGR van 11.2% gedurende die voorspellingsperiode, volgens StrategyHelix.

Die verslag verskaf up-to-date markgrootte data vir tydperk 2018-2021 en voorspel tot 2028 covering key market aspects like sales value for CRM. The global CRM market is segmented on the basis of component, aansoek, deployment mode, organization size, end user, en streek. By component, the global CRM market has been segmented into software, services. The software segment was the largest contributor to the global CRM market in 2021. Based upon application, the global CRM market is categorized into CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, ander. On the basis of deployment mode, the global CRM market has been segmented into on-premise, cloud. The cloud segment held the largest revenue share in 2021. By organization size, the global CRM market has been segmented into large enterprises, small and medium enterprises (KMO's). Globally, the large enterprises segment made up the largest share of the CRM market. Based on end user, the global CRM market is categorized into BFSI, education, government, healthcare, IT and telecom, vervaardiging, nonprofits, retail, ander. In terms of geography, the global CRM market has been segmented into Asia Pacific, Europa, Noord-Amerika, Rest of the World (RoW).

The service market is further segmented into consulting, implementation, and training and support. The consulting segment is estimated to account for the largest share of the global CRM market.

The global CRM market is highly competitive. The competitive landscape of the industry has also been examined along with the profiles of the key players Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation. Competitive landscape gives a description of the competitive nature of the global CRM market and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.

Die verslag is 'n waardevolle hulpbron vir maatskappye en organisasies wat in hierdie bedryf aktief is. It provides a cohesive picture of the CRM market to help drive informed decision making for industry executives, beleidmakers, akademies, en ontleders.

Verslag Omvang

Component: software, services
Toepassing: CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, ander
Deployment mode: on-premise, cloud
Organization size: large enterprises, small and medium enterprises (KMO's)
End user: BFSI, education, government, healthcare, IT and telecom, vervaardiging, nonprofits, retail, ander
Streek: Asiatiese Stille-Oseaan, Europa, Noord-Amerika, Rest of the World (RoW)
Jare oorweeg: hierdie verslag dek die tydperk 2018 aan 2028
Company mentioned: Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation

Sleutelvoordele vir belanghebbendes

– Get a comprehensive picture of the global CRM market
– Identifiseer streekstrategieë en strategiese prioriteite op grond van plaaslike data
– Bepaal groeisektore en -neigings vir belegging

INHOUDSOPGAWE

Deel 1. Inleiding
– Omvang van die studie
– Studietydperk
– Geografiese omvang
– Navorsingsmetodologie
Deel 2. CRM market overview
Deel 3. Market breakdown by component
– Software
– Dienste
Deel 4. Markverdeling volgens toepassing
– CRM analytics
– Customer experience management
– Customer services
– Marketing automation
– Salesforce automation
– Ander
Deel 5. Market breakdown by deployment mode
– On-premise
– Cloud
Deel 6. Market breakdown by organization size
– Large enterprises
– Small and medium enterprises (KMO's)
Deel 7. Market breakdown by end user
– BFSI
– Education
– Government
– Gesondheidssorg
– IT and telecom
– Vervaardiging
– Nonprofits
– Retail
– Ander
Deel 8. Market breakdown by region
– Asiatiese Stille-Oseaan
– Europa
– Noord-Amerika
– Rest of the World (RoW)
Deel 9. Sleutel maatskappye
– Adobe Inc.
– Freshworks Inc.
– Microsoft Corporation
– Oracle Corporation
– Pegasystems Inc.
– Pipedrive Inc.
– Salesforce.com Inc.
– SAP SE
– Zoho Corporation
Oor StrategyHelix
Vrywaring