Beskrywing

The contact center application market in Asia Pacific is set to grow by US$ 287 miljoen tydens 2021-2027, groei teen 'n saamgestelde jaarlikse groeikoers (CAGR) van 5.1% gedurende die voorspellingsperiode, volgens die data- en ontledingsmaatskappy StrategyHelix.

Die verslag verskaf up-to-date markgrootte data vir tydperk 2017-2020 en voorspel tot 2027 covering key market aspects like sales value for contact center application. The Asia Pacific contact center application market is segmented on the basis of application, eindgebruiker, land. Deur aansoek, it is categorized into contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems. The Inbound Contact Routing Systems segment held the largest market share in 2020. By end user, the contact center application market is divided into BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, en ander. The BFSI segment accounted for the largest market share in 2020. Based on country, the contact center application market is divided into ASEAN, Australië, Sjina, Indië, Japan, and Korea.

The report has profiled some of the key players of the market such as Aspect Software Inc., Avaya Inc., Cisco Systems Inc., Fujitsu Limited, Genesys Telecommunications Laboratories Inc., Hansol Inticube Co. Bpk., Huawei Technologies Co. Bpk., NEC Corporation, NICE Systems Ltd., Oki Electric Industry Company Limited, Verint Systems Inc..

Die verslag is 'n waardevolle hulpbron vir maatskappye en organisasies wat in hierdie bedryf aktief is. It provides a cohesive picture of the contact center application market to help drive informed decision making for industry executives, beleidmakers, akademies, en ontleders.

Verslag Omvang

Toepassing: contact center analytics systems, Inbound Contact Routing Systems, interactive voice response systems, outbound dialer systems, quality monitoring systems, and workforce management systems
Eindgebruiker: BFSI, government & education, outsourced contact centers, retail & utilities, telecommunications, travel & hospitality, en ander
Land: ASEAN, Australië, Sjina, Indië, Japan, and Korea
Jare oorweeg: hierdie verslag dek die tydperk 2017 aan 2027

Sleutelvoordele vir belanghebbendes

Get a comprehensive picture of the Asia Pacific contact center application market
Bepaal groeisektore en -neigings vir belegging
Understand what the future of the contact center application market in Asia Pacific looks like
Identifiseer die mededingende landskap en geleentheidsvenster

INHOUDSOPGAWE

1. Markdefinisie
2. Navorsingsmetodologie
3. Markdata & Outlook
3.1 Markwaarde
3.2 Markwaarde Voorspelling
4. Contact Center Application Market by Application
4.1 Contact Center Analytics Systems
4.2 Inbound Contact Routing Systems
4.3 Interactive Voice Response Systems
4.4 Outbound Dialer Systems
4.5 Quality Monitoring Systems
4.6 Workforce Management Systems
5. Contact Center Application Market by End User
5.1 Bfsi
5.2 Government & Education
5.3 Outsourced Contact Centers
5.4 Retail & Utilities
5.5 Telecommunications
5.6 Travel & Hospitality
5.7 Ander
6. Contact Center Application Market by Country
6.1 Asean
6.2 Australië
6.3 Sjina
6.4 Indië
6.5 Japan
6.6 Korea
7. Maatskappy profiele
7.1 Aspect Software, Inc.
7.2 Avaya Inc.
7.3 Cisco Systems, Inc.
7.4 Fujitsu Limited
7.5 Genesys Telecommunications Laboratories, Inc.
7.6 Hansol Inticube Co., Bpk.
7.7 Huawei Technologies Co., Bpk.
7.8 NEC Corporation
7.9 NICE Systems Ltd.
7.10 Oki Electric Industry Company, Beperk
7.11 Verint Systems Inc.
8. Bylaag
8.1 Oor StrategyHelix
8.2 Vrywaring